Today, more than ever, your well-being and safety are close to our hearts. With the help of a team of experts and in compliance with the provisions of national and international health authorities (WHO) regarding Covid-19, we have created a Protocol to protect the health of our guests and all staff.
Sanitization and hygiene of the suites
At each departure, the suites are sanitized with certified products and ventilated for a minimum of 90 to a maximum of 120 minutes. In addition, at the end of the cleaning and sanitizing process, the rooms are sanitized with Sanity System, an alcohol-based sanitizing system that eliminates odors and regenerates the air in the suite, removing bacteria and pathogens from surfaces and fabrics. Sanity System complies with Ministry of Health and Superior Institute of Health guidelines to eliminate the new corona virus.
More frequent cleaning of air conditioning systems
Both the inflow of outside air and the frequency of filter cleaning with the use of appropriate disinfectant products have been maximized.
Safety equipment for guests and resort staff
Specific personal protective equipment has been provided for hotel staff and a Safety Kit (mask, sachets of disinfectant gel and disposable gloves) will be available for guests at reception upon request. Guests will also find plenty of hand sanitizer gel dispensers in all common areas, at the pool and at the bar and restaurant of the resort.
Sanitization and reorganization of common areas
We would like to point out that our resort has no indoor common areas except for the reception, the common laundry and the restaurant.
All common areas both indoors and outdoors are sanitized and hygienized several times a day with certified products. The areas have been reorganized to ensure social distancing and an adequate level of security. In this regard, special signage has been set up to help guests maintain the appropriate distance, follow the anti-contagiousness rules and the correct routes in and out of the resort and common areas.
Staff training
All staff have been trained in the new procedures and service standards required by the security protocol and certification process.
